Return Policy

What is your return policy?

At Deluxee Jewelz, all sales are final. For hygiene and safety reasons, we do not accept returns.

What is your exchange policy?

We offer exchanges or store credit for items that arrive damaged or defective only. We do not offer refunds.

To be eligible, you must contact us within 24 hours of delivery. Items must be unworn and in original packaging.

What if my product is damaged/defective?

If you receive your order and it is damaged/defective please email us at deluxeejewelz@gmail.com. Please include your name, order number and picture of your damaged/defective order. We will be sure to get back to you within 24 hours (Please read our exchange policy).

What if I never received my item?

We are not responsible for stolen packages after they leave the Deluxee Jewelz facility. If an item was stolen (and marked "delivered"), it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier.